Privacy Policy
This Privacy Policy explains how Graphic Hub handles personal data in connection with its website, consultations, file uploads, and print studio services in Singapore.
Contact Details
Why We Use Data
We use personal data to respond to inquiries, review uploaded files, assess resolution and crop requirements, discuss size and paper options, prepare quotes, manage test prints and proof approval, confirm quantities, produce and package orders, arrange collection, process payments, provide status updates, maintain records, secure our systems, and comply with legal obligations.
Service Providers
We may share personal data with service providers that support website hosting, file handling, communications, payment processing, production workflow, packaging, or related administrative functions. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data where required by law, court order, or lawful request from a public authority, and where necessary to establish, exercise, or defend legal claims. We may also share information to prevent fraud, address security incidents, or protect the rights and safety of our business, customers, or others.
Data We Collect
We may collect contact details, order and consultation information, uploaded image or artwork files, file specifications such as size, resolution, crop, paper, and finish preferences, proofing and approval records, payment and transaction details, collection and delivery information where applicable, and technical data such as device, browser, and usage logs.
How We Collect Data
We receive data from you when you submit an inquiry, upload artwork, request a quote, arrange a consultation, approve a proof, or complete a payment. We also obtain limited technical data from your browser or device, and we may record operational information generated during file review, production, packaging, and collection.
Cookie Types
Our website may use essential cookies to support security and core functions, preference cookies to remember basic settings, and analytics cookies to understand how pages are used. We do not rely on cookies to make decisions about your artwork or print content.
Cookie Controls
You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling certain cookies may affect form handling, session continuity, or other basic website functions.
Your Rights
Subject to legal limits, you may ask to access, correct, or delete personal data we hold about you, or to object to certain uses where applicable. If a request concerns uploaded artwork or print files, we may need to keep some records to complete the order or meet legal obligations.
How to Make a Request
To make a privacy request, provide enough information for us to identify the relevant record and describe the issue clearly. We may ask for additional details to verify the request, protect against unauthorized disclosure, and determine whether any legal exception applies.
How Long We Keep Data
We retain personal data for the period needed to provide the requested service, manage production and collection, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or de-identify it within a reasonable period, subject to backup and archival systems.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our data practices, website features, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated.